Escape Room Game Master
Get Started

Privacy Policy

Last updated: May 16, 2026

1. Introduction

Escape Room Game Master ("ERGM", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ergm.app or use our software.

2. Information We Collect

2.1 Information You Provide

  • Name and email address (when contacting us via WhatsApp or email)
  • Business information (escape room name, location)
  • Support inquiries and feedback

2.2 Automatically Collected Information

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website or search terms
  • Device information (operating system, screen resolution)

3. How We Use Your Information

  • Provide and improve our escape room management software
  • Respond to your inquiries and support requests
  • Send product updates and relevant communications
  • Analyze website usage to improve user experience
  • Prevent fraud and ensure security

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. We use:

  • Google Analytics 4 — to understand website traffic and usage patterns
  • Essential cookies — for website functionality

You can disable cookies in your browser settings. Note that some features may not function properly without cookies.

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers (hosting, analytics) who assist our operations
  • Legal authorities when required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no internet transmission is completely secure. We strive to protect your information but cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain processing
  • Request data portability

To exercise these rights, contact us at [email protected].

8. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: